A family whose flight was cancelled by easyJet was wrongly told five times that there were no alternative routes to the airport they were due to fly home to, The Independent can reveal.
Once the original flight had been scrapped, the group were automatically rebooked to fly the following day to a different UK airport. When they challenged the airline and tried to assert their entitlement to a different flight under the rules covering European air passengers’ rights, the easyJet call centre repeatedly refused their legitimate request.
