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The Conversation
The Conversation
Hamed Kazemzadeh, Adjunct Assistant Professor, Peace and Conflict, University of Calgary; L’Université d’Ottawa/University of Ottawa

Canada’s settlement services are going digital. AI should support workers, not replace them

Canada Immigration Artificial Intelligence
A well-designed AI system could help newcomers find English or French classes, employment workshops, food banks, legal clinics, housing information or community events. (Unsplash/John Lockwood)

Artificial intelligence is no longer just a technology-sector issue. It’s transforming how public services are organized and delivered, including settlement services for immigrants and newcomers in Canada.

Settlement services are often the first bridge to housing, employment, language training, health care, legal information, education and community life for newcomers. In Canada, the settlement system is vast: in 2024–25, more than 550 partner organizations helped slightly more than 690,000 newcomers outside Québec alone.

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