All Hands and Hearts makes a promise in big letters on the front page of its website: “95 cents of every dollar is spent on our programs.”
The Massachusetts-based disaster relief nonprofit, like so many charitable organizations have for decades, feels the pressure to operate as leanly as possible. Izzy Smith, chief information officer for All Hands and Hearts, which mobilizes volunteers to respond to natural disasters, called it an “enduring challenge for nonprofits” to explain to donors and the public about the need to invest in operations and shared services.
