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The Guardian - AU
The Guardian - AU
Lifestyle
Kat George

Can I get a refund? After I cancelled a gym membership via email, they debited $700 from me

Kat George ACL ACCC
A mannequin in a treadmill
Check your original contract and ‘look for stipulations about cancelling your membership in writing, and any notice periods you might need to serve’, advises Kat George. Photograph: Kerrick/Getty Images

I cancelled a gym membership via email. They continued to debit $700 from my account over the next couple of months, despite emailing them again. Now they are claiming I have not properly cancelled my membership and I am not entitled to a refund. Is this true?

Sam, Victoria

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