A woman set up autopay with Verizon only to realize she had been overcharged for more than five months. In a video with over 735,000 views, TikTok user @yummiiyomi filmed a conversation between herself and a Verizon employee. In the viral clip, she confronts the employee about autopay continuing to charge her for hotspot services even after she attempted to cancel them.
The Verizon employee essentially blames @yummiiyomi for the overpayment. “That’s why I said if it’s not what it’s supposed to be, come back and see me next month,” he tells her. The TikTok user then asks whether it’s her fault as the consumer that she was overcharged for five months. She clarifies that she explicitly declined additional hotspot charges on her Verizon bill. These are charges she says the employee “swore (they) took off,” according to her testimony.
