People ringing Leeds City Council for help can expect to wait more than 10 minutes before their call is even answered – that’s according to new figures from the authority.
In 2021, the authority’s customer contact centre received 1.4 million calls from customers – an increase of 29,000 phone calls on the previous year.
A report which went before Leeds City Council’s strategy scrutiny board this week showed the average answer time for “medium priority” calls was around 751 seconds – more than 12 and a half minutes.
