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The Conversation
The Conversation
Nicholas Davis, Industry Professor of Emerging Technology and Co-Director, Human Technology Institute, University of Technology Sydney

Businesses can’t escape the AI revolution – so here’s how to build a culture of safe and responsible use

United States United Healthcare Artificial Intelligence Minderoo Foundation Telstra
Oselote/Shutterstock

In November 2023, the estates of two now-deceased policyholders sued the US health insurer, United Healthcare, for deploying what they allege is a flawed artificial intelligence (AI) system to systematically deny patient claims.

The issue – they claim – wasn’t just how the AI was designed. It was that the company allegedly also limited the ability of staff to override the system’s decisions, even if they thought the system was wrong.

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