Travelers love the choice of a budget airline like Ryanair for its rock-bottom fares to destinations around the world. But in some cases, the same rock-bottom fares can also mean sparring with customer service and facing additional fees, including for “unchecking” from flights, as in the case of Damian Lloyd and his family.
The Lloyd family had checked in to their flights to Gran Canaria a month in advance and brought printed boarding passes to the airport in July—but the tickets were not able to be scanned. After being unable to contact customer service or receive help from the airport’s airline representative on his prior check in, the Lloyd family wound up paying $200 to check in again, the BBC reported.
