In January, BT somehow managed to convince my 75-year-old mother that it would be a good idea for her to switch her landline over to its new Digital Voice service. As far as I can see, she has been overcharged ever since.
And then it got worse. After an engineer’s visit a week ago, she was left without a working phone line or access to the internet. She lives on her own and has a heart condition. She is unable to order her shopping or sort out her finances. Normally she is incredibly capable and keeps up with technology really well.
