My elderly parents have a fault with their BT landline, which is seemingly affecting most of their village. I reported it in August. Each time I’ve called, an automated message informs me that the fault will be repaired within a certain number of hours, ranging from two to 77. Two months on, their phone is still not working. My father is housebound and has lung cancer, and Mum is his carer. They are not good with technology and the phone is their lifeline. The only action from BT is a bill.
JA, Leicester
It turns out the Leicestershire village where your parents live was cut off from landline communications over the summer after cabling was stolen. BT tells me it was a “major service outage”, affecting “numerous” customers. The village pub confirmed it was left without service for a couple of weeks, which hit its bookings.
