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The Guardian - UK

Business

Zoe Wood

BT cut off my landline out of the blue and ignored my protests

screenshot — BT had received no instructions to cut off the service. Photograph: Samantha Craddock/Alamy

I’m at my wits’ end trying to understand how my BT landline and wifi can be cut off without the company receiving any instructions from me.

I’m a 79-year-old widow living seven miles from a town and depend on wifi to order medication from the GP, groceries and many other things.

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