Huge piles of bags built up at Heathrow Airport as issues with baggage handling and a computer glitch spelt misery for pre-Christmas travellers.
The festive rush became chaotic and miserable on Monday evening when passengers were left waiting hours to get their items from the baggage carousel.
Suitcases were piled four or five deep in places, a great carpet of bags completely filling one of the halls at Terminal 5.
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