British Gas said it is hiring more people to deal with a rise in the ustomers who are struggling to cope with soaring energy bills, as its owner, Centrica, predicted annual profits this year will hit the top end of expectations.
The company, Britain’s biggest energy supplier, is to recruit another 500 people to field calls from the growing number of people who are facing higher energy bills at a time when the wider cost of living is outpacing wage growth, piling pressure on household budgets. They will be based in the UK. British Gas currently has about 6,000 call centre staff.
