A mum-of-four has recalled how she returned how from a hospital appointment to find British Gas had installed a prepayment gas meter in her home - despite her being a vulnerable customer.
Jaki Whyte, 41, from Colchester, arrived home in November 2021 to find the meter door "ripped off" and a note posted through her letter box telling her to call British Gas.
She spoke to Mirror Money today after an investigation by the Times revealed that British Gas "routinely" sends debt collectors to break into customers’ homes and force-fit pay-as-you-go meters, even when they are known to have extreme vulnerabilities.
