British Gas customers say they worry about keeping their children warm with "faulty" smart meters that appear to show extortionate daily readings.
Complaints have been flooding the energy provider's online forums with unsubstantiated claims of overcharging and the app not working correctly since February, at a time where families are already anxious about the cost of living crisis.
Frustrated customers have been speaking to The Mirror about their British Gas meters not working, showing large readings, having to keep the heating off amid cold temperatures and being unable to get their issues fixed quickly.
Jamie Watkinson-Harvey described British Gas smart meters as "simply not fit for purpose" and claimed one meter showed he was using £2,400 per day.
