A group of friends were left feeling upset after they were served chicken nuggets and chips in a TUI five star hotel - after enduring a 'journey home from hell'.
Helen Lowe, 52, Liz Rogers, 62, and Colette Jones, 61, had flown from Manchester Airport for a break away to the Belek Turkish resort with On the Beach travel company, reports the MEN.
While they had enjoyed their holiday for the most part, things took a turn for the worse when the three women were informed on arrival at Antalya that their return flight back to Manchester with TUI had been cancelled, the Liverpool Echo reports.
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They were told they would be put up in a "five-star all-inclusive hotel" for the following evening while they wait for a rescheduled flight 24 hours later. But Helen said that the trio weren't given any warning about the cancellation and only found out once they turned up to the airport.
She added: "When we arrived at the Sky Business hotel in Antalya [it] was by no means five star; no bar, disgusting bedroom with damp leaking roof, and we were served chicken nuggets and chips for breakfast the next day.
"We got picked up the following evening to be told our flight was again delayed a further two hours. When eventually landing at Manchester we sat on the plane for over an hour as there were no steps to get us off the plane provided, or a shuttle bus to take us back to the terminal.
"When we eventually got to the terminal no cases had arrived and we sat waiting for 45 minutes to be told the trolley had fallen over and all the cases had fallen out."
Colette put in a compensation claim on behalf of the group for the 26-hour delay. However, TUI rejected their claim four times, noting that there was no record of them being on the flight.
Despite this claim, the women, from Merseyside, were able to show their boarding cards, luggage labels, and proof that drinks were bought on the plane. A spokesperson for the TUI Group said: "We completely understand Ms Jones' frustration following her delayed flight from Antalya to Manchester.
"This was unfortunately due to the late arrival of the inbound aircraft. We can confirm Ms Jones' booking is recorded on our system, however a technical error has caused a delay in processing her compensation.
"Our teams are urgently working to resolve this and they will issue compensation as soon as it is fixed. We're sorry for any inconvenience, and would like to thank Ms Jones for her patience and understanding."
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