All British household energy suppliers have agreed on a ban on forcibly installing prepayment meters for people over the age of 85.
Industry regulator Ofgem said suppliers signed up to a new code of practice which will also allow customers to have more chances to clear debts. It comes after some energy suppliers, such as British Gas, were revealed to have broken into vulnerable people's homes in order to forcibly install the meters.
The new rules mean that energy suppliers and their contractors must make at least 10 attempts to contact a customer and carry out a site welfare visit before a PPM can be installed. Meanwhile, suppliers must avoid any forced installations where a 'continuous supply' of energy is needed for health reasons while energy firm representatives must wear body cameras or audio equipment when fitting in a PPM.
