Tens of thousands of British Airways passengers have been caught up in the latest round of disruption involving the airline’s IT systems. More than 100 short-haul flights to and from the carrier’s main base have been cancelled or diverted, while thousands of long-haul passengers endured overnight waits.
Fortunately, the law makes it clear that BA must get people where they need to be as soon as possible, provide hotels and meals as appropriate, and pay compensation to any passenger who arrives three hours or more behind schedule.
