This week the Britannia hotel chain, who own The Adelphi, was ranked as the country's worst to stay in for the 10th year running.
The research, conducted by Which?, was based on almost 4,500 hotel stays, with respondents invited to rate their experiences at 35 chains across 10 key categories, including cleanliness, bed comfort, food, customer service and value for money. Which? gave Britannia a customer score of 56%, highlighting issues raised by guests with everything from cleanliness to mould, faulty toilets and a lack of hot water.
The consumer group said the firm “should be avoided at all costs.”
