Britannia has been ranked the UK’s worst hotel chain for the 10th year in a row.
The company’s hotels rated just two stars out of five for categories such as cleanliness, bed comfort and value for money in the annual survey by consumer group Which?. It received an overall customer satisfaction score of just 56 per cent.
Britannia has 61 hotels across Britain, including The Britannia Hotel on Portland Street in Manchester city centre. The M.E.N previously sent a reporter to stay there, who was left feeling 'ripped off' after paying £299 for a room with no window.
