Britannia Hotel has been voted the worst hotel chain in the UK. This is the ninth year in a row that the hotel chain has been voted the worst in the UK.
As reported by Coventry Live, a survey of 2,603 hotel guests over 15 months to October 2021 by consumer watchdog Which? put the Britannia Hotel at the foot of a league table of 24 large hotel chains with a score of just 49 per cent.
It was rated one star out of five for bathrooms, and two stars for seven other categories such as cleanliness, customer service and value for money. Yet guests paid far more than to stay at the cleaner, more comfortable Premier Inn.
