Bristol Rovers CEO Tom Gorringe insists the club “share the frustrations” of supporters over the ticketing issues that had marred the opening eight league and cup games at the Mem.
Fans have been furious over a number of issues, starting with the replacement of physical season tickets for e-tickets, announced in July, which the club then reneged on a week before the campaign kicked off, offering the option to reload season cards from 2021/22 and then, over time, distribute new ones.
That was then followed with some cards or e-tickets not working at the automatic turnstiles, delaying access, leaving stewards over-worked in trying to assist and increased logjams on matchdays, particularly in the gates gaining access to the Thatchers Terrace.
