Bristol Airport issued an apology after EasyJet passengers arriving from Catania found their luggage sprawled across the baggage claim terminal this afternoon (June 17).
One passenger, who claimed to have witnessed an elderly person struggling to reach their suitcase, described the scene as a "shower of s***". He claimed no staff were around to assist and that some suitcases appeared to be damaged.
In response, Bristol Airport said that the issue was caused by an 'above-average' baggage delay on the Catania flight which impacted customers. A statement provided to Bristol Live reads: “We apologise to customers impacted by the above-average baggage delays on the Catania flight arriving on the afternoon of Friday 17 June.
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