A woman says she was labelled " aggressive " and banned from Boots after she tried to return a hairbrush.
Sophie Kyei visited the store in London in October to get an exchange or a refund for a broken hairbrush which she bought at the shop.
When staff refused to take the brush back, the 37-year-old emailed Boots to complain about her experience - only to later be told she was banned from the store.
