An apology letter from Bolton Council about faults in the care of a man who later died was delivered late and referred to him by the wrong name, an ombudsman has found. A recently published report refers to the man in question as Mr Z and Ms Y as his partner.
The case was originally investigated by an ombudsman after complaints were made about the care provided to Mr Z after he was discharged from hospital.
A complaint was made about the failure to provide adequate assistance to Mr Z while he was making a housing application and the failure of carers to seek timely assistance when Mr Z did not answer his door.
