The Bangalore International Airport Limited (BIAL) has launched the BLR Pulse app which will enable passengers flying through Kempegowda International Airport (KIA) to experience the airport in a new way.
BIAL said that in collaboration with GrayMatter Software Services, it has created BLR Pulse, an omnichannel platform which alleviates common pre-travel apprehensions like long security queues, wait times, etc.
“It allows passengers to navigate within the terminal buildings and take control of their journey at departures and arrivals by providing essential information about the Airport in real-time. The interactive chatbot feature in the app enables a self-sufficient mode of finding answers to various questions, which will be further curated over time,” BIAL said.