Diablo 4 finally has it figured out. Although it was received positively on release, players turned on it as soon as they saw the exhausting grind in front of them, one that would need to be repeated every few months when a new season was released. Nobody was a fan of it and Blizzard took the feedback seriously. Over the next year, it dramatically improved the game, ripping out entire systems and replacing them with ones that gave players what they wanted. Now, Diablo 4 is not only a tremendous game, but one that has a much better grip on how to run a live service action RPG right.
Player feedback played a huge part in the shift, but Blizzard didn't let it dictate every decision. Diablo 4's big revival came from how the studio didn't take every idea on Reddit and social media and toss it into the game. Instead, Diablo 4 improved by reading between the lines of that feedback and delivering solutions players didn't expect.
