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The Guardian - UK

Business

Rob Davies and Rupert Jones

‘Bleak Friday’: websites of UK energy suppliers crash in meter reading rush

United States United Kingdom Martin Lewis British Gas EDF Eon

A screengrab of the affected British Gas website. — A screengrab of the affected British Gas website. Photograph: PA

Millions of households faced chaos on Thursday as the websites of the major energy providers crashed after being overwhelmed by a flood of customers rushing to secure cheaper bills ahead of Friday’s massive hike in prices.

Panicked customers rushed to submit meter readings, responding to advice to ensure they got a cheaper rate for energy right up until the end of the day.

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