The owner of a Blackpool hotel has hit back after a guest slammed its all-inclusive menu, and the cleanliness of their room.
The Royal Boston Hotel currently sits within the top 30 Blackpool hotels on Tripadvisor making it one of the best in Blackpool, boasting hundreds of five star reviews.
Frequent comments compliment the rooms, food and staff at the hotel, which has a 4.5 star rating overall, with more than 1,000 "excellent" and "very good" reviews.
READ MORE: Aldi shoppers praise 'brilliant quality' £30 garden furniture that 'looks great'
But one guest was clearly less impressed than many others, and left what they described as "mixed but truthful" feedback of their stay. They claimed they found empty bottles and layers of dust in their room, as Lancs Live reports.
The customer had spent four nights at the Royal Boston, and said their room had "an inch thick of dust, cigarette burns on the window sill and orange coloured powder" as well as a "bolt-in chair [that] was not screwed in properly and could have caused an injury".
They continued: "These things were reported to reception and dealt with immediately. Three coat hangers so one coat hanger each.
"I could have asked for more but just lived out of the cases. Apart from towels changed and tea coffee refill there is no cleaning of the rooms done and no clean bedding change.
"Upon leaving and stripping the beds to make it easier for cleaners we realised on the bed settee there were two sheets that had been put on top of each other the top one was clean but the underneath one certainly wasn't it was all stained and had black felt tip like marks on it, we had no black pens so certainly wasn't done by us.
"All inclusive hmmm. Alcohol wise, vodka, whiskey, gin, brandy, plus one lager Coors Light, and beer. Any other varieties of lager, beer, sprits etc you had to pay for. The four course gala evening meal is three courses, a guest did say that tea or coffee was classed has the fourth course. If you asked for a hot drink you were told to get one from the bar.
"I mentioned this to the waiter if it is the fourth course surely we shouldn't be getting our own, there reply was it is three course take it up with management!"
The guest went on to say the food and entertainment was "great" but the "cleanliness of the room and the very limited all inclusive drinks is a very big let down."
Responding to the claims, Royal Boston owner Mark Clegg said there seems to have been some confusion over the courses. He replied: "Thanks for your review. I have passed on your comments to the relevant departments to see what can be done to improve our services to our valued guests.
"There seems to be some confusion with the course meals. Normally tea or coffee is offered at the end of your meal in any restaurant serving courses and we are no exception, therefore tea or coffee is part of your course.
"The all inclusive package is the most popular option for our guests as most of them realise that it is in fact real value for money, but sorry if you disagreed on this occasion. I do hope that your experience has not deterred you from visiting us again in the future."
Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here
READ NEXT:
Christine McGuinness responds as Paddy shares 'belter' wedding update
ITV Emmerdale's Daisy Campbell declares love for co-star as they tease 'special' update
Paul O'Grady mural destroyed by yobs days after his death
Many petrol and diesel car owners hit with £2,605 warning
Confirmed UK bank holidays for 2023 including five in April and May
