Two of the busiest online shopping days of the year are upon us. In the middle of a cost-of-living crisis and recession, retailers will be desperately hoping that shoppers take advantage of discounts on Black Friday and Cyber Monday to bump up annual sales figures.
While this would boost a sector that has yet to fully recover from the COVID pandemic, there’s a major downside. The more that shoppers buy online, the bigger the problem with returned goods.
