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Tom’s Hardware
Tom’s Hardware
Technology
Mark Tyson

Best Buy 'repairs' customer's gaming laptop by simply removing half the RAM— claims unit in question only accepts 32 GB of RAM despite listing a 64GB configuration

Lenovo Legion Pro 5.

There was a time when PC RAM and storage products were sold with lifetime warranties. Replacement of these components was an inconvenience at worst, with parts exhibiting great reliability and sold at trifling prices. In 2026, the tide has fully turned, and we see even the largest businesses wriggling to avoid warranty repairs and replacements with little shame. Yet another anti-consumer case in point is shared by GRINZ_DOCTOR on the Mildly Infuriating Subreddit. It appears to be a bizarre episode where Best Buy ‘repaired’ an under-warranty laptop by simply removing one of its SODIMMs, testing it worked reliably, and then sent it back to the customer with half the memory it originally shipped with installed, confusion possibly caused by a purchase made from a third-party seller.

Best Buy sold me a 64 GB RAM laptop and it worked for 8 months, but then broke. I get it repaired under warranty and they tell me this computer will only accept 32gb RAM.
from r/mildlyinfuriating
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