With monsoon approaching, Bescom consumers can seek remedies for their power-related problems in a quicker way through WhatsApp. On May 24, Energy Minister V Sunil Kumar announced that Bescom has provided a total of 11 WhatsApp helpline numbers to all the eight districts in its jurisdiction as the 1912 helpline number is flooded with calls during emergencies.
While Bengaluru Urban district, which has four circles (North, South, East and West) gets four numbers, Davanagere, Chitradurga, Tumakuru, Ramanagaram, Bengaluru Rural, Chikkaballapur and Kolar districts get one number each. Officials said that consumer service executives at helpline centres will coordinate with Bescom centres to resolve power-related queries which they receive on WhatsApp on a priority basis.
“So far, we had 1912 as our call centre number. To make things even easier for consumers, we are giving WhatsApp numbers. Consumers will get a quick and hassle-free response soon after they send a message to their respective district’s helpline number,” Sunil Kumar said.
