BENGALURU: A travel firm that failed to arrange transit visa at London for an Amsterdam-bound Bengaluru family of four and imperilled their holiday plan has been ordered by a consumer court to refund the cost of fresh tickets the quartet purchased to continue with their tour. The firm has also been directed to pay the family Rs 50,000 as compensation and Rs 10,000 towards court expenses.
On April 18, 2019, Bannerghatta Road residents Ramesh, 46, and Renuka, 40, and their two children were denied boarding at Kempegowda International Airport (KIA) due to lack of a transit visa to London. The tour operator — Zapmytrip travel solutions LLP in Mico Layout — apologised and pleaded with the family to book fresh tickets via Mumbai with a promise to repay the cost upon their return. As the agent failed to keep its promise, the couple approached court.
