Our summer holiday, in Spanish Galicia and northern Portugal, was glorious. But our return, on Ryanair, turned into disaster after the airline booked too many people on to the flight.
What followed was two days of airport misery. Along the way we were surrounded by armed police and marched away; rerouted on two flights via another country; denied the food and drink we knew we were entitled to; got no sleep in a smoky and noisy hotel room; and repeatedly given contradictory information about our flights and our rights.
