Guess the year in which a City analyst wrote this introduction to a research note on British Airways’ parent company, IAG: “BA suffered yet another operational failure yesterday, this time larger than the spate of rumbling issues over the last year. As yet the cause is not known.”
Congratulations if you answered 2017, the year of the airline’s mega IT meltdown. RBC Capital Markets’ analysts judged it “increasingly questionable” to view the affair as a one-off, and they have been proved correct in spades. Subsequent failures have been smaller but the “rumbling issues” of half a decade ago are still rumbling.
