Airline passengers have suffered what they called ‘total chaos’ as airport capacity has struggled to keep up with demand after the end of Covid restrictions (Steve Parsons/PA)
(Picture: PA Archive)IAG, the parent of British Airways, has called the recent travel chaos at London’s Heathrow Airport “acute” as the industry has struggled to keep up with demand after the end of Covid restrictions sparked an unprecedented travel boom.
It said overall passenger capacity would not reach full strength for the rest of the year “mainly due to the challenges at Heathrow”, with full-year levels expected to be at around 78% of 2019 levels. It cut its guidance on capacity in the second half of the year by 5% after the west London hub ordered airlines to stop selling tickets for the peak summer travel period.
