BAKU, Azerbaijan - Bank ABB, one of the leading financial institutions in the South Caucasus, has officially launched its artificial intelligence assistants AI-nur and AI-khan, making them available to all customers following a successful Beta testing phase. The new conversational AI technology represents a major step forward in the bank’s digital transformation and introduces one of the first voice-enabled AI banking solutions in Azerbaijan’s and regional banking sector.
Since becoming available to customers, AI-nur and AI-khan have demonstrated strong adoption and engagement. More than 230k users have already used the service, generating over 2.5 million interactions through the AI-powered banking assistants.
As banking continues to evolve, conversational interfaces powered by AI, including voice, are becoming an integral part of future banking models, enhancing accessibility, speed, and personalization across digital channels.
