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The Guardian - UK
The Guardian - UK
Business
Anna Tims

Aviva denied our sick son help after five-month wait

Aviva NL
Aviva insurance showed a lack of compassion in dealing with a policyholder’s claim.
Aviva insurance lacked compassion in dealing with a policyholder’s claim. Photograph: Louisa Svensson/Alamy

Our 16-year-old son has an incurable degenerative disease and now needs round-the-clock care. My husband has had to give up work to look after him but Aviva is refusing to pay out under our critical illness policy.

We’ve been paying £60 a month for the cover since 2007.

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