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The Guardian - AU
The Guardian - AU
National
Catie McLeod Consumer affairs reporter

Australian consumer watchdog issues public warning about ‘ghost stores’ and urges Meta and Shopify to crack down

Person shopping on computer with credit card
The sites, which are based overseas, include those drop-shipping poor quality clothing and counterfeit labels, while others take customers’ money and fail to deliver anything at all. Photograph: Peter Alvey/Alamy

Australia’s consumer regulator has put Shopify and Meta on notice, urging the e-commerce and social media platforms to take action against online “ghost stores” pretending to be local businesses in order to dupe shoppers.

The Australian Competition and Consumer Commission (ACCC) on Thursday issued a public warning about ghost stores and announced it had written to Shopify and Meta after an investigation by Guardian Australia identified more than 140 of these sites.

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