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The Guardian - AU
The Guardian - AU
National
Elias Visontay and Nick Visser (earlier)

Complaints from cricket fans as Ashes tickets go on sale – as it happened

Pat Cummins
Australian captain Pat Cummins celebrates securing a famous victory over England in the 2023 Ashes series. Photograph: Paul Childs/Action Images/Reuters

What happened Tuesday 3 June, 2025

With that, we’ll end our live coverage of the day’s news. Here’s a summary of the main developments:

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Ticketek denies reports of problems with online Ashes ticket sales

Ticketek has denied reports of widespread problems with its online sales platform after a chorus of complaints from Cricket fans attempting to buy tickets to the Ashes series, insisting its bot protection services are designed to protect customers.

Earlier today, Guardian Australia reported fan frustration at Ticketek’s online queue for the presale window, which opened today, with staggered start times for different states.

Several people claimed that after spending hours in the queue, when they were nearing the front, they lost their place due to a computer glitch, and when they were able to rejoin the queue more than 180,000 people were ahead of them. Other people have claimed their tickets “timed out” while they were checking out.

A Ticketek spokesperson told the Guardian:

The demand for Cricket Australia’s Summer of Cricket today has sold at an unprecedented rate, all without issue.

We recognise that when we have high-demand events with limited inventory that some fans will miss out and will be disappointed.

We encourage all customers not to use multiple browsers when trying to access tickets. Our systems are designed to prevent and block access from bots, and customers attempting to access the site with multiple browsers may be flagged by our bot prevention service.”

In a statement, Cricket Australia said it had recorded its highest individual day of ticket sales in history. Cricket Australia CEO Todd Greenberg said “to surpass our previous ticket sales record even before NSW and WA tickets had gone on sale is a remarkable achievement and reaffirms our position as Australia’s national sport”.

Updated

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