A Canadian ASUS customer has shared his recent experience with Asus service, claiming the firm quoted an egregious amount — about $2,748.49 (CAD 3,758) — to repair an RTX 4090 GPU that needed its 16-pin power connector replaced. The price is exceptionally high, especially given that the graphics card, purchased two weeks prior, retails for $2,050 (CAD 2,799). Naturally, this raises doubts about the company's repair policies, particularly in light of other claimed abuses we'll cover below.
Reddit user 'Mulgoki' clarified that the issue was confined to a plastic clip that secures the connector — even though the card worked fine, the clip was chipped. Even when functioning properly, Nvidia's 16-pin power connections have had an ongoing melting issue that's spurred a seemingly unending wave of card failures, so Mulgoki followed the advice of both the retailer and Asus support and sent it off for repair.
The Redditor shared screenshots of the back-and-forth communication with ASUS. Nobody would expect a repair quote of $2,750 for replacing a power connector, AND ASUS made a peculiar offer of a 30% discount after the user requested a re-checked price quote. After further escalating the issue, Asus informed him the graphics card was not functional because of the damage and was not covered under warranty. The only solution Asus' service personnel offered was a replacement at a higher cost than its original retail price.
