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Al Jazeera
Al Jazeera
Business
Andy Hirschfeld

As retailer REI’s troubles with employees continue, consumers back off

The REI store in New York City was the first to unionise and employees have been fighting for a contract since June 2022 [Andy Hirschfeld/Al Jazeera]

Claire Chang, a visual merchandiser at sports goods retailer REI’s flagship location in New York City, was drawn to the company because of her then-blossoming love of the outdoors.

After working in an office setting, she said she looked for something a little less stressful. That’s what brought her to REI where she has now worked for six years.

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