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The Guardian - UK

Business

Miles Brignall

Apple won’t repair my three-year-old MacBook Pro for free

MacBook Pro 2017 — Screens are a known problem on 13-inch MacBook Pro laptops between October 2016 and February 2018. Photograph: ifeelstock/Alamy

Recently my three-year-old £1,300 Apple MacBook Pro’s backlight stopped working, rendering the screen completely black and usable. The laptop still works if attached to another screen, so the computer itself is clearly fine.

When I took my device into an Apple store, the technician kindly informed me that the problem I am having is a repeated, known one with 13-in MacBook Pro laptops and that Apple has a service programme that offers to fix these affected screens for free.

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