Many Virgin users are still being affected by a major email outage that happened two weeks ago. The firm's messaging servers hit problems late last month with customers blocked from their accounts for more than 24 hours.
"Unfortunately a part of the hardware that manages our mailbox platform experienced a failure, which overloaded the servers and caused service disruption for some email users," explained Axel Wehrle, director of customer service for Virgin Media.
Despite things coming back online, many are now complaining that they are still missing old emails stored in their accounts and some are also facing fresh problems logging in.
