An Edinburgh hotel apologised to a disgruntled customer who was forced to use their phone flashlights to get about their room during a power cut.
The customer, Jessica from the States, was also left disappointed after they ordered room service that came cold, and were then barred from ordering an Uber Eats delivery to their room. Jessica and her fiancé were booked into the Waldorf Astoria Edinburgh - The Caledonian hotel for a romantic getaway - only for it to rapidly go awry.
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