An American Airlines passenger shared photos on Reddit showing that her luggage had been crushed by a luggage truck.
The passenger explained that the airline forced her to check in her luggage at the gate. When they arrived at baggage claim they were reportedly told by officials that it was “banged-up” but didn’t elaborate on the extent of the damage. The passenger said they discovered that not only the suitcase had been destroyed but “every non-clothing item” as well. All of the clothing within was “filthy” and caked with dirt.
