Amazon shows ‘contempt’ for UK law over parcel thefts

The burden of proof is on Amazon to show goods have been delivered, not on the consumer to show that they have not not, an expert says. Photograph: True Images/Alamy

Amazon has been accused of showing contempt for UK consumer law by insisting that customers whose orders fail to arrive submit a police report in order to qualify for a refund.

Some buyers have been left hundreds of pounds out of pocket after the retail giant required them to report missing deliveries to police, then refused to accept their crime reference number.