A mum from Glasgow was left disgusted after buying dummies for her toddler on Amazon - only for them to turn up used.
Lindsey Macrae, 30, was horrified when the items, which she had ordered as brand new, arrived chewed and covered in bubbled saliva.
One dummy was so badly bitten, that she claims daughter Aria, two, could have choked on the flap hanging off of it.
It is understood Lindsey has been refunded and given a gift voucher.
She said: "I was utterly stunned. I felt so sick and horrified.
"They haven't just been used once or twice - but for weeks and weeks and weeks.
"They're completely chewed and I can see spit bubbles in them. They smell of another baby's mouth.
"What if I hadn't noticed and she'd put one in her mouth - she could have caught a bug or anything.
"One of them has a huge flap hanging off the teat that could have gone in her throat and choked her.
"I just can't imagine how this has happened at all."
The furious stay-at-home mum phoned Amazon customer services three times until she got an answer, she claims.
The call handler apologised, refunded £6.85 for the product and offered her a £5 credit.
But Lindsey said that wasn't good enough.
She said: "It's absolutely shocking. They didn't even try to explain or defend it.
"He just didn't understand how serious this is.
"I've had a broken mop bucket arrive before, which is fine, you just get a new one.
"But this is completely different and potentially much more dangerous: this isn't a mistake you can afford to make.
It's believed Lindsey was given a £25 gift token after her complaint was raised.
An Amazon spokesperson said: "We have apologised to the customer, refunded her for the product, and offered an additional gift card as a gesture of goodwill.”
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