Amazon customers have been issued a warning for Amazon Prime Day, which sees major discounts on the site.
As the cost of living rises, many will be looking for discounts, but financial experts have warned Scottish consumers to be vigilant of who they are buying from. Advice Direct Scotland said shoppers should be aware of the difference between Amazon Prime and the Amazon Marketplace network where other retailers can sell products – including used items – through the website.
Amazon Prime Day, kicks off on July 12 and ends midnight on July 13. Exclusively for Prime members, Amazon delivers two days of non-stop deals on products from small businesses and top sellers.
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Scots have been encouraged to avoid impulse buying and check they are getting value for money by comparing prices of items available elsewhere. Consumers should also ensure they are aware of Amazon’s own guidance for the return of faulty goods and refunds to protect them in the event of a purchase going wrong.
Advice Direct Scotland said that when people are shopping on Amazon Prime Day, they should remember to:
- Research the seller before purchasing – check for generic and negative reviews.
- Ensure that they return items in a timely fashion, if they need to.
- Use the Amazon ‘A-to-z Guarantee’ when things go wrong.
- Send any returns through the proper postage channels, with insurance if the items are valued at £100 or more.
- Do not rush into a purchase before researching alternatives – the same item may be available elsewhere for less.
More information on returning items, and advice on what to do when things go wrong, can be found at www.consumeradvice.scot.
Colin Mathieson, spokesperson for Advice Direct Scotland, said: “People all over Scotland will be looking forward to getting some bargains when Amazon Prime Day launches but like any other online event they must take care. It’s important shoppers check their purchases are safe and provide value for money.
“The impulse to buy something straight away when we see a discount is all too familiar for most of us. To ensure that our expectations are met, it is vital to know what to do when things go wrong, and our rights as consumers in these situations.
“Anyone who is unsure of their consumer rights can contact our advisers for free, impartial and practical advice.”
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