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Evening Standard
Evening Standard
Technology
Alan Martin

Amazon locks out customer after smart doorbell racism claim

Amazon Brandon Jackson Eufy

Amazon is facing serious questions about both user privacy and how it deals with customers accused of wrongdoing after a user found their account cancelled in the face of a bogus racism complaint from a delivery driver.

Brandon Jackson, an engineer at Microsoft, wrote a post on Medium explaining that his Amazon account was briefly suspended last month after a delivery driver reported him for racial abuse heard via his smart doorbell in Baltimore, Maryland.

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